Know Before You Go

HOW YOUR EVENT DAY JOURNEY WILL BE IMPACTED

Bag Policy

All bags brought into Daily’s Place entry points will be subject to search and must be 12” x 6” x 12” or smaller. Guests should be prepared to open all bags for security personnel. Guests may be asked by security personnel to remove certain items from bags for closer inspection. Medical device carriers in excess of the maximum bag size are permitted but will be subject to search.

Any medically necessary exceptions must be pre-approved by Bold Events. Please contact (904) 633-2000 (option 1) or [email protected] to be considered for approval.

Cashless Concessions and Retail

In an effort to reduce touchpoints at each event, Daily’s Place is now cashless. ATMs have been removed from the premises. In addition to traditional scan and chip options, all fixed points of sale will offer tap or scan payment options including Apple, Google and Samsung pay.

Face Coverings

Face coverings that completely cover your mouth and nose may be required or strongly encouraged* at Daily’s Place and in all parking lots during an event.

If required, face coverings should be worn at all times except when actively eating or drinking, which you may only do while sitting or standing at a bar-height table (i.e., not while walking). 

*Face coverings policy is subject to change at Daily’s Place based on the event. For the most up to date information on an event, please review the Know Before You Go email each ticketed guest will receive leading up to the event. 

Food Policy

Food is permitted inside Daily’s Place during events, provided that it is unwrapped and placed inside a one-gallon clear plastic bag no larger than 11” x 11” (standard freezer bag). All food items are subject to visual inspection and may be subject to a more thorough inspection if necessary. Daily’s Place reserves the right to deny any food item from entry into the venue. No outside liquids or beverages will be permitted inside Daily’s Place. Any medically necessary exceptions must be pre-approved by Bold Events. Please contact (904) 633-2000 (option 1) or [email protected] to be considered for approval.

Non-Contact Entry Drills

Daily’s Place will have new magnetometers with technology enabling fans to walk through carrying their clear bag, cell phone and keys. Venue entry queue system has been structured to support physical distancing. When exiting your seats for concessions, restrooms or following the event, please wait for aisles to clear to avoid congestion. Mobile is a must. Make sure everyone in your party has their own mobile ticket.  

Out of State/Country Fans

With laws, orders, and guidelines related to the COVID-19 pandemic ever changing in various jurisdictions, all guests attending events at Daily’s Place are responsible for monitoring those laws, orders and guidelines and ensuring their own compliance. To the extent that any laws, orders, or guidelines would restrict or limit the ability of guests to come to Daily’s Place from other parts of the country or the world (including imposing any quarantine restrictions), the individual guest will be responsible for ensuring that they have complied with such restrictions or limitations.

Parking

Face coverings are strongly encouraged for all guests while in parking lots when unable to distance from other groups. Tailgating is permitted at Daily’s Place.

Smoking Policy

Smoking (including electronic cigarettes) is permitted ONLY in uncovered areas on the ground level designated by Bold Events as “smoking areas”.

Smoking is banned in all areas of Daily’s Place including the seating areas, concourses, stairwells and landings, ramps, walkways, Bud Light Party Zone, Fields Auto Group Terrace Suite and restrooms (other than the designated smoking areas).

Guests who fail to comply with this policy are subject to ejection from the venue. We appreciate your cooperation and compliance with this policy.

Ticket Pod Integrity

Some events at Daily’s Place will be sold in ticketing blocks, known as pods, to help maintain physical distancing between groups. If tickets are sold in pods, you agree that you will not sell, transfer or otherwise provide any of your Event tickets to anyone other than family with whom you have been sheltering, unless you are selling, transferring or otherwise providing all such ticket (i.e., your full pod of tickets) to one party.

Event capacity may vary based on event needs. When purchasing tickets, guests will be required to select a full pod of tickets when pod seating is in effect. If you have additional questions about pod seating for a specific show please call 904.633.2000 or email [email protected].

What You Can Do to Protect Yourself and Other Guests

Event will be held in accordance with applicable state and local guidelines and consistent with the requests of the event promoter. Help us keep guests and staff safe at Daily’s Place by following all protocols and direction of venue staff.

Guests should stay home if:

  • They are sick or are showing symptoms of sickness, such as fever or chills, cough, shortness of breath or difficulty breathing, sore throat, congestion, nausea, vomiting or diarrhea.
  • They are not fully vaccinated for COVID-19 and they have been, or believe to have been in close contact with anyone confirmed to have tested positive for COVID-19 or is displaying COVID-like symptoms.

If you feel ill inside Daily’s Place, please contact the nearest usher or security representative.

Those that are most vulnerable to COVID-19 should exercise extra caution. Click here to review conditions that put people at an increased risk of severe illness from COVID-19 as outlined by the CDC.

For the most up to date information on an event’s health and safety protocols, please review the Know Before You Go email each ticketed guest will receive leading up to the event.

Guests who choose not to adhere to all COVID-19 health and venue polices will be subject to disciplinary measures.