A-Z Guide

Accessibility Needs

Accessible Parking

Accessible parking spaces for Daily’s Place are located in Lot J. Guests requiring ADA parking should notify the parking attendant upon arrival and will be directed to the nearest available spot.

Accessible Seating Requests

Should a guest need access to a wheelchair space or other accessible seating, accommodation requests may be made through the Daily’s Place Dream Finders Box Office. Please call (904) 633-2000 to inquire about ADA seating. Guests not in wheelchairs but needing special assistance should also contact the Daily’s Place Dream Finders Box Office.

For assistance with accessible seating on event day, please visit the nearest Guest Services Kiosk. Availability on event day is on a first-come, first-served basis, and relocation is not guaranteed.

Pre-Event Drop Off / Post-Event Pick-Up Procedure

DROP-OFF:
Daily’s Place parking lots are for ticketed guests only. The designated drop-off location is at Adams Street/Gate 1 for patrons with a disability. When entering the parking lot to access this location, please inform the parking attendant or police officer that you are dropping off a guest.

PICK-UP:
Guests who need to be picked up should meet their ride at Gate 1. 

Wheelchair Escort Service

Wheelchair escort service is available starting at Gates 1 and 4 at Daily’s Place. This service will bring you from the perimeter gate to your section in a wheelchair provided to you by us. Wheelchair escort service will return at the conclusion of the event to pick you up at your section and return you to your original perimeter entry gate. Please note that if you are in need of a wheelchair during the event to move about Daily’s Place, it is advised that you bring a wheelchair for your personal use. You may contact the Daily’s Place Dream Finder’s Home Box Office for accessible seating.  

Service Animals

Trained service animals and service animals in training are permitted inside Daily’s Place. All service animals must remain on a leash or in a harness at all times. A guest whose service animal poses a threat to the safety of other guests may be asked to escort the animal off the premises.

Hearing Devices
Assisted listening devices are available at the Guest Services kiosks at Daily’s Place.

If you need a sign language interpreter, please email bemyexperience@nfl.jaguars.com


 

 

Alcohol Policy

Florida state law prohibits the sale of alcohol to individuals under 21. Patrons will be required to show valid, government-issued identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving. Alcohol sales cease 30 minutes prior to the end of each event. There is a limit of two drinks per customer per identification card presented at purchase. Delaware North Sportservice, the concessionaire at Daily’s Place, is responsible for the sale of alcohol at Daily’s Place and may set rules or policies with respect to such sales (including, but not limited to, the type of identification accepted).

ATMs / Cashless Venue

In an effort to reduce touchpoints at each event, Daily’s Place is now cashless. ATMs have been removed from the premises. In addition to traditional scan and chip options, all fixed points of sale will offer tap or scan payment options including Apple, Google and Samsung pay. Those with cash needing to convert to card can visit the nearest Guest Services kiosk for assistance.


 

Bag Policy

All bags brought into Daily’s Place entry points will be subject to search and must be 12” x 6” x 12” or smaller. Guests should be prepared to open all bags for security personnel. Guests may be asked by security personnel to remove certain items from bags for closer inspection. Medical device carriers in excess of the maximum bag size are permitted and will be subject to search.

Any medically necessary exceptions must be pre-approved by Bold Events. Please contact (904) 633-2000 (option 1) or bemyexperience@nfl.jaguars.com to be considered for approval.

Banners

Guests may bring handheld signs into Daily’s Place, provided that the signs are appropriate and in good taste (as determined by Bold Events personnel) and meet the following requirements:

  • Signs must not be obscene, offensive, derogatory, commercial in nature or political.
  • Signs must be event related.
  • Signs cannot obstruct the view of other guests, cover any amphitheater signage or other markings, or be affixed to the walls, pads, railings, or any other part of the amphitheater.
  • Signs must be made of a paper or lightweight, cloth-like material.
  • Signs cannot utilize wood, pole, metal, or similar types of materials for support.
  • Maximum dimensions of a permitted sign are 3 feet by 2 feet.

Policy subject to change per show requirements

Boat Docking

For information on boat docking for Daily’s Place events, please contact the Jacksonville Dockmaster at (904) 630-0839.

Bold Events

Bold Events, LLC (“Bold Events”), an affiliate company of Jacksonville Jaguars, LLC, is responsible for attracting and planning private events, concerts, and entertainment at TIAA Bank Field and Daily’s Place.  This includes programming at Daily’s Place as well as the unique spaces throughout TIAA Bank Field, such as the Fields Auto Group Terrace. Bold Events serves as a one-stop concierge service for planning and executing events such as concerts, festivals, corporate and social events on a year-round basis.  For more information, visit Daily's Place (dailysplace.com).   

  

Box Office

The Daily’s Place Dream Finders Home Box Office opens three hours prior to each event’s scheduled start time and is located outside Gate 1 (on the west side of Daily’s Place). The Daily’s Place Dream Finders Home Box Office will remain open for one hour after the event scheduled start time. Such times are subject to change. Temporary parking is available near the ticket office, accessible via Adams Street.

The Daily’s Place Dream Finders Home Box Office staff will assist you with all will call tickets.  Valid government-issued photo identification is required to confirm your identity when picking up will call tickets.  Only the person listed will be allowed to pick up the tickets.

Bud Light [FRI]END Zone

Daily’s Place visitors can get up close and personal with TIAA Bank Field, home of the Jacksonville Jaguars, by visiting the Bud Light [FRI]END Zone prior to the start of each event at Daily’s Place.  This area is located on the ground level on the North End of the  South End Market.  Here, guests can mingle with friends at field level where the team plays and see two of the world’s largest outdoor video boards.

Child Tickets

All guests are required to possess a ticket except that as follows: children ages 0-23 months do not require a ticket when seated on a parent’s lap. All other guests 18 and under are recommended to have an adult present. 

Comment/Suggestions

Guests wishing to make a comment or suggestion about Daily’s Place, an employee, or the event are encouraged to stop by a Guest Services kiosk on the ground, concourse, or terrace level of Daily’s Place to complete a guest comment card. Alternatively, guests may call the Daily’s Place Dream Finders Box Office at (904) 633-2000 or send an email to bemyexperience@nfl.jaguars.com

Concessions

On the ground level, Daily’s Place visitors can take advantage of bars and concessions in the area north of the amphitheater seating bowl, while guests on the concourse level can purchase food and beverage in or near the Bud Light Party Zone.  Guests with tickets in the Fields Auto Group Terrace Suite have access to premium concessions in that space through their loaded VIP ticket.  Delaware North is the food and beverage provider at Daily’s Place. 

Credit Cards

 VISA, MasterCard, American Express and Discover are accepted throughout the venue at most concession and merchandise locations.

Daily’s Place is now cashless. In addition to traditional scan and chip options, all fixed points of sale will offer tap or scan payment options including Apple, Google and Samsung pay.  Those with cash needing to convert to card can visit the nearest Guest Services kiosk for assistance.


 

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Daily's Place Blue

Daily’s Place Blue is a one-of-a-kind premium seat membership program designed to maximize your live music and entertainment experience. It includes many benefits such as reserved seats, premium parking, and a VIP entrance.  For complete details, please call (904) 633-2000 or visit www.dailysplace.com/premium-seating/dailys-place-blue.   

Dream Finders Homes Box Office

The Dream Finders Homes Box Office at Daily’s Place opens three hours prior to each event’s scheduled start time and is located outside Gate 1 presented by Dream Finders Homes (on the west side of Daily’s Place). The Dream Finders Homes Box Office at Daily’s Place will remain open for one hour after the event’s scheduled start time. Such times are subject to change. Temporary parking is available near the ticket office, accessible via Adams Street. 

 

The Dream Finders Homes Box Office at Daily’s Place staff will assist you with all will call tickets.  Valid government-issued photo identification is required to confirm your identity when picking up will call tickets.  Only the person listed will be allowed to pick up the tickets.

Elevators/Escalators

Elevators are located inside Gate 1 presented by Dream Finders Homes and Gate 4 for guests to access the concourse and terrace levels.  Escalators located on the ground level can be used to access the concourse level.  

Emergencies

 In the event of an emergency, please dial 911. Should any guest need immediate assistance, please notify the nearest Guest Services team member (Bold Events, SAFE, JSO, JFRD, Fanatics or Delaware North) or visit a Guest Services kiosk.

In the event of a venue-wide emergency (i.e., inclement weather, evacuation) all Guest Services team members and the Jacksonville Emergency Services agency are ready and available to assist all guests. Pertinent information regarding the situation and procedures, including “sheltering” or “evacuation” directions, if needed, will be provided over the public address system.  All guests are asked to please remember the following:

 

  • Follow the directions of Guest Services team members.
  • Do not panic. 
  • Keep members of your party together, especially children and others in need of assistance.
  • Listen for updated instructions and respond appropriately.
  • Public safety takes priority over all entertainment activities. The event will not resume until conditions are safe.

First Aid

Emergency medical personnel are on duty for each event. If you are in need of medical attention, please contact the nearest usher, security, or Bold Events Guest Experience representative Feminine products and band-aids are also available at all Guest Services kiosks.

Food Policy

Food is permitted inside Daily’s Place during events, provided that it is unwrapped and placed inside a one-gallon clear plastic bag no larger than 11” x 11” (standard freezer bag).

 

All food items are subject to visual inspection and may be subject to a more thorough inspection if necessary. Bold Events reserves the right to deny any food item from entry into the venue. No outside liquids or beverages will be permitted inside Daily’s Place.  Any medically necessary exceptions must be pre-approved by Bold Events. Please contact (904) 633-2000 (option 1) or myexperience@boldeventsjax.com to be considered for approval.

Guest Code of Conduct

Daily’s Place Amphitheater is committed to creating a safe, comfortable, and enjoyable experience for all guests throughout the venue premises, which includes inside and outside the venue gates and in the parking lots. Please treat all guests and staff with respect and courtesy. In particular, you are asked to refrain from the following:

  • Behavior that is unruly, disruptive, threatening, or illegal in nature, including fighting and physical harassment
  • Crowd surfing and moshing
  • Foul, harassing or abusive language towards other guests or staff
  • Unreasonably obstructing the view of other guests and standing in aisles
  • Abuse of drugs or alcohol
  • Obscene or offensive gestures, signage, or clothing, including the use of such language or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.
  • Interference with the progress of the event
  • Failing to follow instructions of, law enforcement, guest services and security personnel.
  • Any conduct deemed inappropriate or dangerous to guests, participants, or team members
  • Conduct that results in damage to the venue or other real or personal property.

 

All guests are responsible for their own conduct as well as the conduct of their guests and/or persons occupying their seats. Venue staff will promptly intervene to support an environment where all guests can enjoy the event free from the above behavior.

 

Guests who violate this Guest Code of Conduct will be subject to ejection without refund and potential privileges for future events.

Guest Services Kiosks

The Guest Services Team is made up of staff focused on helping to make your experience at Daily’s Place safe and enjoyable. If you have a question, comment, or concern, please visit the nearest Guest Services Kiosks. 

Guest Services Kiosks are in the following locations:

• Inside Gate 1 & Gate 4

• Concourse Level

• Terrace Suite 

Jacksonville Jaguars

Since Shahid Khan’s purchase of the team in 2012, Khan and the City of Jacksonville have invested more than $170 million in improvements to and around TIAA Bank Field, including installation of the world’s largest outdoor video boards, the creation of club patios, and the construction of Daily’s Place, Jacksonville’s newest downtown entertainment destination. The Jacksonville Jaguars, 2017 champions of the AFC South division, use the Dream Finders Homes Flex Field at Daily’s Place as an indoor practice facility. For more information on the Jaguars, visit www.jaguars.com.

Lost and Found

Lost and found items should be taken to a Guest Services kiosk. After each event, all items collected will be logged and taken to the main security office located at the TIAA Bank Field loading dock on the northeast side of the stadium. Items that aren’t claimed will be disposed of approximately seven days after an event. To locate a lost item, please call (904) 633-6114.

Lost Child/Parents

Please visit one of the Guest Services kiosks or concierge podium to register your child(ren) or elderly guest and receive a wristband that states your section, row, and seat. Children who have lost their parents should be escorted to the closest police officer, Bold Events representative, or Guest Services kiosk. Paging is not permitted at the venue.

Media

Only authorized members of the media will be approved for media credentials.  The deadline to apply for credentials is one week prior to the event date. A Bold Events representative or their designee will review all media requests.  News organizations will be issued an email of acceptance following the receipt of the approved list.  Media outlets should submit one request per event.

Print Media – Media credentials for all Daily’s Place events are reserved for working journalists only.  In order to be considered for a media credential, you must be a current staff member from an official news organization that produces and publishes original content.

Photographers – Photographers must be on assignment from a publication or wire service. All photographers applying to cover any and all events at Daily’s Place are required to use professional photography equipment only.

NOTE: Prior approval of credentials for an event at Daily’s Place does not guarantee a credential to another event. Credentials are distributed on an individual event basis.

Please visit www.dailysplace.com/connect/mediacredential to apply for media credentials.

Medical Equipment

All medically necessary exceptions to the Daily’s Place bag policy must be pre-approved by Bold Events. Please contact (904) 633-2000 (option 1) or bemyexperience@nfl.jaguars.com to be considered for a medical exception letter.

Please note that all requests must be submitted at least 48 hours prior to the start of the event. 

Merchandise

Official event merchandise is available at portable kiosks located on the east side of Daily’s Place South End Zone Market.  

Nursing Station

The Mom Pods presented by Baptist Health is a mobile, air-conditioned breast feeding and pumping area for nursing mothers. Wired with television, this pod provides a private, comfortable, and sanitary space for all mothers. It is located on the east side of the South End Zone Market. Baby changing stations are located in all restrooms at Daily’s Place.

Paging Emergency

Paging is not permitted at Daily’s Place on any of the video boards, the message boards, or the public address system.

See the EMERGENCIES and LOST CHILD/PARENT sections.

Parking

Unless otherwise indicated, the price of parking at Daily’s Place is included with your ticket. We strongly recommend arriving early due to ongoing construction in the sports complex.

General parking is located on the west side of Daily’s Place at or near Lot J and on east side of Daily’s Place in Lot E.

Parking lots open three hours prior to the scheduled event start time. Parking lot times are subject to change. By parking in a Daily’s Place lot, you agree to be bound by all applicable parking lot terms and conditions.

Premium Parking 

Premium parking is located on the east side of Daily’s Place in Lot D and requires a mobile parking pass.  Guests who park in premium parking lots should enter through Gate 4.

Premium Seating

There are five types of premium seating options available at Daily’s Place – season tickets, lounge boxes, loge boxes, PSLs and the Fields Auto Group Terrace Suite.  Each offers a premium setting in which to enjoy world-class entertainment with clients, prospects, family, and friends.  For more information on available premium hospitality options, contact David Altman, Director of Premium Sales and Entertainment at altmand@boldeventsjax.com

Prohibited Items/Security Policies

Prohibited items are any items that Bold Events personnel determine could pose a threat to guests at Daily’s Place. These items include, without limitation:

  • Backpacks
  • Outside drinks, coolers, cans, cups, bottles, and beverages 
  • Umbrellas
  • Knives, guns, and any type of weapons (including actual toy or replica items) or explosives
  • Cameras with detachable lenses (palm-size point and shoot subject to promoter approval)
  • No flash photography or cameras with flash
  • iPads, tablets, laptops or GoPros (includes “Selfie sticks” or poles)
  • Drones or unmanned aerial vehicles
  • Strollers, infant carriers, and baby bags
  • Seat cushions
  • Professional video cameras or recording equipment
  • Laser pointers
  • Musical instruments
  • Gifts for the band or other performers
  • Noise makers, whistles, and air horns
  • Chairs or inflatables
  • Alcoholic beverages or illegal drugs
  • Animals (except service animals)
  • Skateboards or skates
  • Personal property or clothing that is a potential hazard to others (e.g., chains, wallet chains or jewelry with spiked edges) 
  • Non-lethal weapons and chemical agents (i.e., pepper spray, mace, and tasers) 
  • Banners and signs larger than 3”x2”, made of wood, metal, or other similar types of objects. They must not be commercial in nature or in bad taste, as determined by Bold Events personnel.      

 

 

For your safety and the safety of others, all guests are subject to a security screening prior to entry inside Daily’s Place along with inspection of all bags and handheld items. Magnetometers (including magnetic wanding) may be used to screen all guests at the security entry points. Prior to the screening, guests will be asked to remove all metal from their pockets and person for security staff to inspect. If a guest does not feel comfortable with the metal detector screening, a physical pat-down will be conducted instead. Guests electing not to consent to the metal detector screening or physical pat-down, along with a bag search, will be denied entry inside Daily’s place. Please see the BAG POLICY section for more information on permissible bags.

 

Guests are not permitted to check items at Daily’s Place entry points or inside of the venue. Guests will either be asked to return prohibited items to their vehicles or dispose of them prior to entrance into the venue. Possession of prohibited items inside Daily’s Place is grounds for ejection from Daily’s Place and a forfeited ticket without refund.

 

Bold Events and other Daily’s Place event staff are NOT responsible for lost, left behind, stolen, or damaged items.

 

Rain or Shine Policy

Events at Daily’s Place will occur rain or shine.  In the event of severe inclement weather, guests will be asked to follow facility emergency response protocol.  

 

Re-entry Policy

No re-entry is permitted. Persons leaving the gates before or during events will not be allowed back into the gates under any circumstances.

Restrooms

Daily’s Place has restrooms located throughout the venue located on the ground, concourse, and terrace level. Diaper changing tables are available in all restrooms. Two family restrooms are located on the ground level.  Accessible restrooms are available. Smoking is not permitted in any restroom in the venue. 

Sensory Bags

Sensory bags will be available for guests to check out at all Guest Services Kiosks to enhance the event experience for any individual with a sensory need. A sensory room is also located in the South End Zone Market at the nursing station.

Smoking Policy

Smoking (including electronic cigarettes) is permitted ONLY in uncovered areas on the ground level designated by Bold Events as “smoking areas”.

Smoking is banned in all areas of Daily’s Place including the seating areas, concourses, stairwells and landings, ramps, walkways, Bud Light Party Zone, Fields Auto Group Terrace Suite, and restrooms (other than the designated smoking areas).

Guests who fail to comply with this policy are subject to ejection from the venue.

Social Media and Newsletter

Interested in being the first to know about upcoming shows and events at Daily’s Place?  Visit www.dailysplace.com to subscribe to our official newsletter.  You can also connect with us via Facebook, Twitter and Instagram using @DailysPlace.  

Tailgating

Tailgating is permitted in the parking lots surrounding Daily’s Place. Grilling must be contained to a barbecuing structure and open fires are not allowed. Please extinguish all fires prior to leaving the parking lot and be considerate of others who are enjoying tailgating.  Tailgating ends 30 minutes after the scheduled show start time.  

Taxis/Ridesharing/Limos

Taxis, rideshare, limos and other vehicles for hire should pick up and drop off area is located near the Veteran’s Memorial Wall at Franklin Street and Adams Street.

Tickets

The Dream Finders Homes Box Office at Daily’s Place is accessible in-person three hours prior to each event’s scheduled start time. The Dream Finders Homes Box Office is currently located on the west side of TIAA Bank Field, facing 121 Financial Ballpark to the left of Gate 1 presented by Dream Finders Homes. You can contact ticket representatives by phone at (904) 633-2000 The Daily's Place Ticket office is located near  Gate 1.

Tickets held at will call can be picked up at the Dream Finders Homes Box Office outside of Gate 1 presented by Dream Finders Homes beginning three hours prior to the event. Staff will assist you with tickets available at will call.  Valid government-issued photo identification is required.  Only the person listed will be allowed to pick up the tickets.

Please keep your tickets with you at all times and safeguard them from being lost or stolen. Bold Events is not responsible for any counterfeit, duplicate, lost, or stolen tickets or tickets that do not validly scan upon entry. All guests are required to possess a ticket except that as follows: children ages 1-23 months do not require a ticket when seated on a parent’s lap. Reselling tickets or selling any items in the venue and parking lots is strictly prohibited.

Tickets will only be resent by text for the original purchaser and the customer must present actual credit card, photo I.D., and Ticketmaster confirmation number. We are a mobile venue.

For information on Ticketmaster account management, e-tickets, and ticket forwarding, please visit dailysplace.com or contact Ticketmaster at 1-800-653-8000

Towing

Cars towed from the Daily’s Place parking lots can be recovered by calling ASAP Towing at (904) 771-7111 or by visiting ASAPtowing.net. 

Video, Photography and Intellectual Property Policy

 Guests may not transmit or aid in transmitting any photographs, images, videos or other accounts or descriptions (whether data, text or visual) of all or any part of the event or any event-related activities (collectively, the “Works”) for any commercial use. Any Works created by a guest may be used only for personal, non-commercial uses. Any transmission or other distributions to any commercial enterprise, and any public performance or display, are strictly prohibited. Transmission or other distribution by, to, or for any commercial enterprise, and any public performance or display, direct or indirect, are also strictly prohibited.  Guests agree that by causing his or her ticket to be scanned upon entry to Daily’s Place, the guest shall be understood to have read and agreed to this venue guide and granted Bold Events and its affiliates an exclusive, worldwide, sub-licensable, transferable, royalty-free license to all copyrights associated with the Works. 

Additionally, guests each grant to Bold Events and its affiliates the irrevocable permission to use such guest’s name, image, voice, persona, or likeness in any media, now or hereafter existing, in connection with all or any part of the event, without further consent or compensation, for any purpose whatsoever, including for commercial purposes of Bold Events, or its affiliates, sponsors, licensees, advertisers or broadcasters. Admission to Daily’s Place constitutes each guest’s consent to be photographed, filmed, videotaped, or otherwise recorded in connection with the event and that the guest’s name, voice, and likeness may be broadcast, distributed, or displayed in connection with any program created from the event without any compensation paid to the guest.  Each guest acknowledges that they hae been given a full opputurnity to review this Guide and fully and completely understand all of its terms. 


 
 

Water

Water fountains are located throughout Daily’s Place, many of them near restrooms. 

Wi-Fi

Complimentary Wi-Fi is available throughout Daily’s Place.  Terms and conditions apply for Wi-Fi use.  See http://wifi.jaguars.com.