A-Z Guide

Accessibility Needs

Accessible Seating Requests
Should a guest need access to a wheelchair space or other accessible seating, accommodations may be made through the Daily’s Place Dream Finders Box Office. Please call (904) 633-2000 to check the availability of accessible seating. Guests not in wheelchairs but needing special assistance should also contact the Daily’s Place Dream Finders Box Office.

Pre-Event Drop Off / Post-Event Pick-Up Procedure
DROP-OFF:
Daily’s Place parking lots are for ticketed guests only. The designated drop-off location is at Adams Street/Gate 1 for patrons with a disability. When entering the parking lot to access this location, please inform the parking attendant or police officer that you are dropping off a guest. Follow signs for Lot M to reach the drop-off location. 

PICK-UP:
Guests who need to be picked up should meet their ride at Gate 1. 

Wheelchair Escort Service
Wheelchair escort service is available starting at Gates 1 and 4 at Daily’s Place. This service will bring you from the perimeter gate to your section in a wheelchair provided to you by us. Wheelchair escort service will return, post-event, to pick you up at your section and return you to your original perimeter entry gate. Please note that if you are in need of a wheelchair during the event to move about Daily’s Place, it is advised that you bring a wheelchair for your personal use. You may contact the Daily’s Place Dream Finders Box Office for accessible seating.

Service Animals
Trained service animals and service animals in training are permitted inside Daily’s Place. All service animals must remain on a leash or in a harness at all times. A guest whose service animal poses a threat to the safety of other guests may be asked to escort the animal off the premises.

Hearing Devices
Assisted listening devices are available at the Guest Services kiosks at Daily’s Place.

Alcohol Policy

Florida state law prohibits the sale of alcohol to individuals under 21. Patrons will be required to show valid, government-issued identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving. Alcohol sales cease 30 minutes prior to the end of each event. Limit of two drinks per customer per identification card presented at purchase. Delaware North Sportservice, the concessionaire at Daily’s Place, is responsible for the sale of alcohol at Daily’s Place and may set rules or policies with respect to such sales (including, but not limited to, the type of identification accepted).

ATMs

ATMs can be found on the ground level in the Cool Zone or on the concourse level at the Bud Light Party Zone.

Bag Policy

All bags brought into Daily’s Place entry points will be subject to search and will be limited by size. Bags that are 12” x 6” x 12” or smaller will be permitted. Guests should be prepared to open all bags for security personnel. Guests may be asked by security personnel to remove certain items from bags for closer inspection. Medical device carriers in excess of the maximum bag size are permitted, but will be subject to search.

Banners

Banners and signs are permitted providing they are in good taste, as determined by Bold Events personnel. Signs must not be commercial in nature or may not use wood, metal or other similar types of objects for support. Signs may not be affixed or fastened anywhere in the facility and guests may be asked to lower signs that are obstructing the view of another guest. Signs larger than 3’x 2’ are not permitted.

Boat Docking

For information on boat docking for Daily’s Place events, please contact the Jacksonville Dockmaster at (904) 630-0839.

Bold Events

Bold Events, LLC (“Bold Events”), an affiliate company of Jacksonville Jaguars, LLC, is responsible for attracting and planning private events, concerts and entertainment at EverBank Field and Daily’s Place.  This includes programming at Daily’s Place as well as the unique spaces throughout EverBank Field, such as the US Assure Club, Fields Auto Terrace Suite and FanDuelVille.  Bold Events serves as a one-stop concierge service for planning and executing events such as concerts, festivals, corporate and social events on a year-round basis.  For more information, visit www.dailysplace.com.   

Box Office

The Daily’s Place Dream Finders Home Box Office opens three hours prior to each event’s scheduled start time and is located outside Gate 1 (on the west side of Daily’s Place). The Daily’s Place Dream Finders Home Box Office will remain open for one hour after the event scheduled start time. Such times are subject to change. Temporary parking is available near the ticket office, accessible via Adams Street.

The Daily’s Place Dream Finders Home Box Office staff will assist you with all will call tickets.  Valid government-issued photo identification is required to confirm your identity when picking up will call tickets.  Only the person listed will be allowed to pick up the tickets.

Comment/Suggestions

Guests wishing to make a comment or suggestion about Daily’s Place, an employee, or the event are encouraged to stop by a Guest Services kiosk on the ground, concourse or terrace level of Daily’s Place to complete a guest comment card. Alternatively, guests may call the Daily’s Place Dream Finders Box Office at (904) 633-2000 or send an email to [email protected]  

Concessions

On the ground level, Daily’s Place visitors can take advantage of bars and concessions in the area north of the amphitheater seating bowl, while guests on the concourse level can purchase food and beverage in or near the Bud Light Party Zone.  Guests with tickets in the Fields Auto Terrace Suite have access to premium concessions in the Fields Auto Terrace Suite through their loaded VIP ticket.  Delaware North Sportservice is the food and beverage provider at Daily’s Place. 

The Cooler

Personal seat license (“PSL”) holders and guests with a lounge or loge box ticket can visit The Cooler prior to the start of each concert.  This VIP area is located on the ground level between Daily’s Place and EverBank Field in the south end zone tunnel.  Here, guests can enjoy a private lounge space and cash bar to relax with friends.

Credit Cards

VISA, MasterCard, American Express and Discover are accepted throughout the venue at most concession and merchandise locations.

Elevators/Escalators

Elevators are located inside Gate 1 and 4 for guests to access the concourse and terrace levels. 

Escalators located on the ground level can be used to access the concourse level.  

Emergencies

In the event of an emergency, please dial 911. Should any guest need immediate assistance, please notify the nearest Guest Service team member (Bold Events, SMG, SAFE, JSO, JFRD, Fanatics or Delaware North) or visit a Guest Services kiosk.  Guests may also call the event day hotline at 904-371-1821 or text “ASSIST” <space> followed by your location and issue to 58154*. *Message and data rates may apply.

In the event of a venue-wide emergency (i.e.: inclement weather, evacuation) all Guest Service team members and the Jacksonville Emergency Services agency are ready and available to assist all guests.  Pertinent information regarding the situation and procedures, including “sheltering” or “evacuation” directions, if needed, will be provided over the public address system.  All guests are asked to please remember the following:

  • Follow the directions of Guest Service team members.
  • Do not panic.
  • Keep members of your party together, especially children and others in need of assistance.
  • Listen for updated instructions and respond appropriately.
  • Public safety takes priority over all entertainment activities. The event will not resume until the conditions are safe.

First Aid

Emergency medical personnel are on duty for each event. If you are in need of medical attention, please contact the nearest usher, security or Bold Events Guest Experience representative or text* “ASSIST” <space> followed by your location and brief issue description to 58154. Feminine products and band-aids are also available at all Guest Services kiosks. *Message and data rates may apply.

Flex Field

Daily’s Place includes the approximately 5,500-seat amphitheater and the 94,000-square-foot covered flex field.  The enclosed facility will serve as both an indoor practice facility for the Jacksonville Jaguars and a unique space for other events such as athletic competitions, dance recitals, graduations, food and beer festivals, revivals and more.

Food Policy

Food is permitted inside Daily’s Place during events, provided that it is unwrapped and placed inside a one-gallon clear plastic bag no larger than 11” x 11” (standard freezer bag).

All food items are subject to visual inspection and may be subject to a more thorough inspection if necessary. Bold Events reserves the right to deny any food item from entry into the venue. No outside liquids or beverages will be permitted inside Daily’s Place.  Any medically necessary exceptions must be pre-approved by Bold Events. Please contact (904) 633-2000 (option 1) or [email protected] to be considered for approval.

Jacksonville Jaguars

The Jacksonville Jaguars will use Daily’s Place as an indoor practice facility.  Since Shahid Khan’s  purchase of the team in 2012, Khan and the City of Jacksonville have invested more than $170 million in improvements to and around EverBank Field, including installation of the world’s largest video boards, the creation of club patios in the US Assure Club, and the construction of Daily’s Place, Jacksonville’s newest downtown entertainment destination. For more information on the Jaguars visit www.jaguars.com.

Lost and Found

Lost and found items should be taken to a Guest Services kiosk. After each event, all items collected will be logged and taken to the main security office located at the EverBank Field loading dock on the northeast side of the stadium. Items that aren’t claimed will be disposed of approximately 7 days after an event. To locate a lost item, please call (904) 633-6114.

Lost Child/Parents

Please visit one of the Guest Services kiosks or concierge podium to register your child(ren) or elderly guest and receive a wristband that states your section, row and seat. Children who have lost their parents should be escorted to the closest police officer, Bold Events representative or Guest Services kiosk. Paging is not permitted at the venue.

Media

Only authorized members of the media will be approved for media credentials.  The deadline to apply for credential is one week prior to the event date. A Bold Events representative or their designee will review all media requests.  News organizations will be issued an email of acceptance following the receipt of the approved list.  Media outlets should submit one request per event.

Print Media – Media credentials for all Daily’s Place events are reserved for working journalists only.  In order to be considered for a media credential, you must be a current staff member from an official news organization that produces and publishes original content.

Photographers – Photographers must be on assignment from a publication or wire service. All photographers applying to cover any and all events at Daily’s Place are required to use professional photography equipment only.

NOTE: Prior approval of credentials for an event at Daily’s Place does not guarantee a credential to another event. Credentials are distributed on an individual event basis.

Please contact Amanda Holt at [email protected] for credential inquiries.

Merchandise

Portable kiosks selling event merchandise are available throughout Daily’s Place.

Paging emergency

Paging is not permitted at Daily’s Place on any of the video boards, the message boards or the public address system. See the EMERGENCIES and LOST CHILD/PARENT sections.

Parking

Unless otherwise indicated, the price of parking at Daily’s Place is included with your ticket.  Premium parking is located on the east side of Daily’s Place in Lots C and D and requires a hang tag.  Guests who park in premium parking lots should enter through Gate 4. All other parking lots are on the west side of Daily’s Place and those guests should enter through Gate 1.  Parking lots open three hours prior to the scheduled event start time.  Parking lot times are subject to change. By parking in a Daily’s Place lot, you agree to be bound by all applicable parking lot terms and conditions.

Premium Seating

There are four types of premium seating options available at Daily’s Place – lounge boxes, loge boxes, PSLs and the Fields Auto Terrace Suite.  Each offers a premium setting in which to enjoy world-class entertainment with clients, prospects, family and friends.  For more information on available premium hospitality options, contact David Altman, Senior Manager of Premium Sales, at [email protected]

Prohibited Items/Security Policies

Prohibited items are any items that Bold Events personnel determine could pose a threat to guests at Daily’s Place. These items include, without limitation:

  • Backpacks
  • Outside drinks, coolers, cans, cups, bottles and beverages
  • Umbrellas
  • Knives, guns, and any type of weapons or explosives
  • Cameras with detachable lenses (palm-size point and shoot subject to promoter approval)
  • iPads, tablets, laptops or GoPros (includes “Selfie sticks” or poles)
  • Drones or unmanned aerial vehicles
  • Strollers, infant carriers and baby bags
  • Seat cushions
  • Professional video cameras or recording equipment
  • Laser pointers
  • Musical instruments
  • Gifts for the band or other performers
  • Noise makers, whistles and air horns
  • Chairs or inflatables
  • Alcoholic beverages or illegal drugs
  • Animals (except service animals)
  • Skateboards or skates
  • Personal property or clothing that is a potential hazard to others (e.g. chains, wallet chains or jewelry with spiked edges)

For your safety and the safety of others, all guests are subject to a security screening prior to entry inside Daily’s Place along with inspection of all bags and handheld items. Magnetometers (including magnetic wanding) may be used to screen all guests at the security entry points. Prior to the screening, guests will be asked to remove all metal from their pockets and person for security staff to inspect. If a guest does not feel comfortable with the metal detector screening, a physical pat-down will be conducted instead. Guests electing not to consent to the metal detector screening or physical pat-down, along with a bag search, will be denied entry inside Daily’s place. Please see the BAG POLICY section for more information on permissible bags.

Guests are not permitted to check items at Daily’s Place entry points or inside of the venue. Guests will either be asked to return prohibited items to their vehicles or dispose of them prior to entrance into the venue. Possession of prohibited items inside Daily’s Place is grounds for ejection from Daily’s Place and a forfeited ticket without refund.

Bold Events and other Daily’s Place event staff are NOT responsible for lost, left behind, stolen, or damaged items.

Rain or Shine Policy

Events at Daily’s Place will occur rain or shine.  In the event of severe inclement weather, guests will be asked to follow facility emergency response protocol.  

Re-entry Policy

No re-entry is permitted. Persons leaving the gates before or during events will not be allowed back into the gates under any circumstances.

Restrooms

Daily’s Place has restrooms located throughout the venue located on the ground, concourse and terrace level. Diaper changing tables are available in all restrooms. A family restroom is located on the ground level.  Accessible restrooms are available. Smoking is not permitted in any restroom in the venue.

Smoking Policy

Smoking (including electronic cigarettes) is permitted ONLY in areas on the ground level designated by Bold Events as “smoking areas”.

Smoking is banned in all areas of Daily’s Place including the seating areas, concourses, stairwells and landings, ramps, walkways, Bud Light Party Zone, Fields Auto Terrace Suite and restrooms (other than the designated smoking areas).

Guests who fail to comply with this policy are subject to ejection from the venue. We appreciate your cooperation and compliance with this policy. 

Social Media and Newsletter

Interested in being the first to know about upcoming shows and events at Daily’s Place?  Visit www.dailysplace.com to subscribe to our official newsletter.  You can also connect with us via Facebook, Twitter and Instagram using @DailysPlace.  

Tailgating

Tailgating is permitted in the parking lots surrounding Daily’s Place. Grilling must be contained to a barbecuing structure and open fires are not allowed. Please extinguish all fires prior to leaving the parking lot and be considerate of others who are enjoying tailgating.  Tailgating ends 30 minutes after the scheduled show start time.  

Taxis/Ridesharing/Limos

The vehicle for hire pick up and drop off stand is located at on Georgia Street (west of lot P). Limos with valid hanging tags may park in Lot C.  

PARKING ALTERNATIVE: ZTRIP
Through our partnership with zTrip, Daily’s Place guests have the opportunity to book a round trip ride to and from Daily’s Place. Guests taking the zTrip option will be dropped off on the south west side of Daily’s Place adjacent to Lot J/Adams Street, and close to Gate 1. Following concerts guests will be picked up at the same location. zTrip’s fleet includes a number of transportation options at various price ranges, including local taxis, shuttles and limousines.

Text Assist

Bold Events wants to help create a safe and fun environment for you to enjoy each event. If you notice any behavior that is unruly, disruptive, illegal in nature, please text “ASSIST” <space> followed by the location and a brief description of the issue to 58154. *Message and data rates may apply. Guests may also call the event day telephone line at (904) 371-1821.

Tickets

The Daily’s Place Dream Finders Box Office is accessible by phone or in-person from 9 a.m. – 5 p.m. eastern time, Monday- Friday. The box office is currently located on the west side of EverBank Field, facing the Baseball Grounds of Jacksonville, to the left of Gate 1 and the Touchdown Jaguars statue if you are looking at the stadium. You can contact ticket representatives by phone at (904) 633-2000.

Tickets held at will call can be picked up at the Dream Finders Box Office outside of Gate 1 beginning three hours prior to the event. Staff will assist you with tickets available at will call.  Valid government-issued photo identification is required.  Only the person listed will be allowed to pick up the tickets.

Please keep your tickets with you at all times and safeguard them from being lost or stolen. Bold Events is not responsible for any counterfeit, duplicate, lost or stolen tickets or tickets that do not validly scan upon entry. All guests are required to possess a ticket except that as follows: children ages 1-23 months do not require a ticket when seated on a parents lap. Reselling tickets or selling any items in the venue and parking lots is strictly prohibited.

For information on Ticketmaster account management, e-tickets, and ticket forwarding, please visit dailysplace.com or contact Ticketmaster at 1-800-745-3000.

Towing

Cars towed from the Daily’s Place parking lots can be recovered by calling ASAP Towing at (904) 771-7111 or by visiting ASAPtowing.net. 

Video, Photography and Intellectual Property Policy

Guests may not transmit or aid in transmitting any photographs, images, videos or other accounts or descriptions (whether data, text or visual) of all or any part of the event or any event-related activities (collectively, the “Works”) for any commercial use. Any Works created by a guest may be used only for personal, non-commercial uses. Any transmission or other distributions to any commercial enterprise, and any public performance or display, are strictly prohibited. Transmission or other distribution by, to, or for any commercial enterprise, and any public performance or display, direct or indirect, are also strictly prohibited.  Guests agree that by causing his or her ticket to be scanned upon entry to Daily’s Place, the guest shall be understood to have read and agreed to this venue guide and granted Bold Events and its affiliates an exclusive, worldwide, sub-licensable, transferable, royalty-free license to all copyrights associated with the Works.

Additionally, guests each grant to Bold Events and its affiliates the irrevocable permission to use such guest’s name, image, voice, persona or likeness in any media, now or hereafter existing, in connection with all or any part of the event, without further consent or compensation, for any purpose whatsoever, including for commercial purposes of Bold Events, or its affiliates, sponsors, licensees, advertisers or broadcasters. Admission to Daily’s Place constitutes each guest’s consent to be photographed, filmed, videotaped or otherwise recorded in connection with the event and that the guest’s name, voice and likeness may be broadcast, distributed or displayed in connection with any program created from the event without any compensation paid to the guest.  Each guest acknowledges that he or she has no expectation of privacy in connection with his or her attendance at the event.

Water

Water fountains are located throughout Daily’s Place, many of them near restrooms. 

Wi-Fi

Complimentary Wi-Fi is available throughout Daily’s Place.  For technical assistance or to report problems with service, please text “wifi” to 58154.  Terms and conditions apply for Wi-Fi use.  See https://www.dailysplace.com/wifi